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Band Instrument Repair Technician

Basic Function

  • The primary function of the Band Instrument Repair Technician is to represent Eckroth Music by assisting customers in the store, at off-site events, and on the phone with their instrument repair needs in a knowledgeable, accurate, efficient, and timely manner.
  • As an employee of Eckroth Music, you will be expected to maintain the highest standards of professionalism and confidentiality in appearance and attitudes as portrayed to employees, customers, and community

Essential Duties

  • Employee is expected to be pleasant, courteous, and perform duties in a professional manner.
  • Communicate professionally and understandably via telephone, in person, or written form.
  • Accurate and timely recording of time for repair.
  • Accurate and timely calculating of repair charge.
  • Accurate and timely estimates for repairs as requested.
  • Execute all repairs in a timely and accurate manner.
  • Address questions and concerns of customers regarding their repairs.
  • Assist with the receiving and shipping of parts for repair, the related accessory items, and the repairs, accurately and timely, according to company procedures.
  • Oversee the stocking, cleaning and organization of the repair shop according to standards established for cleanliness and organization
  • Willingness to work overtime as requested
  • Rotating shifts and required weekend hours

Physical Requirments

  • Sit or stand for extended durations of time.
  • lift up to 70lbs 10% of time.
  • climb stairs daily
  • Good Vision for technical work
  • Operate various 'shop' tools independently.
  • Play an instrument.

What We Offer

  • Paid Time Off

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