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School Sales and Service Representative

Basic Function

  • The primary function of the person in this sales position is to represent Eckroth Music by assisting customers in and out of the store, at off site events, and on the phone with their needs in a knowledgeable, accurate, efficient, and timely manner. This position has an emphasis on sales and related activities of all musical instruments and their related accessories.
  • With this position, the School Service Representative will have the responsibility to develop relationships and secure rental, lease and school accounts for the store. This could involve traveling and regular out of store activities as needed.
  • As a School Service Representative of Eckroth Music, you will be expected to maintain the highest standards of professionalism and confidentiality in appearance and attitude as portrayed to employees, customers, and community.

Reporting Relationships

  • The person in this position reports to the Store Manager.
  • The person in this position works in cooperation with all staff and the Leadership Team.

Essential Duties

  • Act as a primary salesperson, responsible to be aware at all times of customers by acknowledging them and assisting or directing each customer according to their needs.
  • Develop, implement and maintain a territory service plan for optimum efficiency, accountability and profitability as per established goals
  • Employee is responsible to complete sales training in a timely fashion
  • Employee is responsible to complete productivity reports.
  • Employee is responsible to work cooperatively with the sales team to meet or exceed weekly and monthly store sales goals
  • Maintain a neat, orderly, clean and appropriately equipped and functional work station and vehicle.
  • Execute all procedures in a timely and accurate manner.
  • Execute all procedures in a timely and accurate manner.
  • Taking an order for a customer in the store, on the phone, and/or sales calls out side the store.
  • Taking an order for another company sales person.
  • Filling of an order.
  • Follow-up to taking an order.
  • File new and returned items accurately and timely.
  • Assist with receiving, pricing, tagging, and placing or all inventory accurately and in a timely manner. Complete AIMsi computer work and paperwork accurately.
  • Assist with packaging and shipping all orders, repairs, and transfers daily according to established procedures.
  • Assist in the stocking, cleaning and organization of the store and stockroom according to standards established for cleanliness, signage, display, and correct labeling and pricing.
  • Study inventory items to learn about products and special promotions.
  • Willingness to work overtime as requested
  • Rotating shifts and required weekend hours
  • Adhere to the confidentiality regarding business and staff information.
  • Must be able to work under continuous stressful situations.
  • Other duties and responsibilities may be assigned, at the discretion of the Store Manager, as needed for the comfortable flow of the business and good customer service.

Physical Requirments

  • Keyboard accurately.
  • Employee is often required to sit, stand, lift, use their fingers and hands, handle and feel.
  • Above average verbal and written communication skills.
  • Ability to handle all supplies to work independently.
  • Lift up to 70# - 10 % of the time.
  • Climb a full flight of stairs
  • Maintain a valid driver’s license.
  • Employee is required to talk and to hear.
  • Vision abilities required by this position include close vision..

Prefered Canidate

  • Strong Leadership, interpersonal, planning and problem solving skills.
  • Previous sales and sales management experience
  • Basic computer skills, including but not limited to AIMsi and Microsoft Office.
  • Bachelor’s Degree preferred or equivalent knowledge acquired through experience.
  • Keyboard accurately.
  • Passionate ‘Customer Focus’.

What We Offer

  • Competitive salary and flexible hours
  • Paid insurance benefits (if full-time)
  • 401k program
  • Vacation and sick time

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