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Worry-Free Service Plan

Maintenance & Repair

When an accident occurs, considering today's hourly rates of qualified instrument repair technicians, a single trip to the repair shop would pay for this remarkable, worry-free service plan. Eckroth Music offers this Maintenance & Repair Policy (M & R) as a service and "precautionary savings" to our valued customers.

Service

We are pleased to offer Maintenance and Repair as a service to our customers. Our policy is to cover only instruments that fall under the following categories:

  1. All new and used student instruments purchased, rented or leased from Eckroth Music.
  2. Used student model instruments purchased from a third party after they are checked in our repair shop and repaired to Maintenance and Repair specifications (good playing condition).
  3. New and used intermediate and professional model instruments purchased from Eckroth Music.
  4. Instruments purchased through Eckroth Music's ENCORE Program.

Rates

Maintenance and Repair is offered on a month-to-month basis when an instrument is under contract with Eckroth Music through our Beginning Instrument Program. If an instrument is owned outright, Maintenance and Repair may be purchased in one or two year increments. We offer an incentive to purchase two years versus one year of Maintenance and Repair. Please contact us for more information.

Coverage Policy

Eckroth Music agrees to maintain musical instrument in proper playing condition. This includes all parts and labor due to accidental damage. This policy does not cover repair costs that result from intentional damage or negligence. Restoration of finish, replacement of expendable accessories, and general cleaning are not covered. All repairs under this policy must be performed in an Eckroth Music repair department.

Woodwinds

Trumpets, Cornets & Baritones

French Horns

Trombones

Drum/Percussion

Woodwinds

  • Replacement of necessary pads, corks, and springs.
  • Replacement of broken mouthpiece with one of student quality.
  • Key alignment and adjustments.
  • Repair or replace broken parts.
  • Major dent work.

Trumpets, Cornets & Baritones

  • Pulling frozen mouthpieces.
  • Freeing all frozen slides.
  • Replace or repair broken or loose braces.
  • Replacement of necessary springs, felts, and corks.
  • Dent removal and valve work.

Trombones

  • Replacement of corks.
  • Pulling frozen mouthpieces.
  • Removing dents, clean, align hand slide.
  • Replace or repair broken or loose braces.

French Horns

  • Re-string and regulate rotary valves.
  • Pulling frozen mouthpieces.
  • Freeing all frozen slides.
  • Replace or repair broken or loose braces.
  • Replacement of necessary springs.
  • Major dent work.

Drum/Percussion

  • Replacement of heads, worn grommets, and hardware.
  • Adjustment of snares.