Merchandise Returns: Online & In Store
Your satisfaction is our top priority. If you are not satisfied with a product, we will gladly accept returns on items for up to 30 days after the invoice date for exchange, credit or a full refund, excluding shipping and handling charges.
Eckroth Music Online orders can be returned by sending the product to the following address:
Web Order Return Department
1655 N Grandview Lane
Bismarck, ND 58503
Return shipping charges for web orders are the responsibility of the customer.
Returned items must be in new, sellable condition with no signs of wear and include original packaging and original invoice. If there is no receipt with the returned merchandise, a store credit will be issued in the form of an E-Card.
Returned product received more than 30 days after invoice will be subject to a 20% restocking fee. No returns will be accepted more than six months after the invoice date.
Lease Purchase Agreement
Unlimited Return Option/Early Termination: After the Initial Lease Period, you may terminate the Lease by voluntarily returning the instrument and accessories (mouthpiece, mouthpiece cap, ligature, practice pad, stand, etc.) to us at any Eckroth Music store in good repair, ordinary wear and tear excepted, along with payment of any past due payments, fees or other charges due Eckroth Music through the date the instrument is returned to us. After the Initial Lease Period, you have no legal obligation to continue to make the monthly payments set forth herein. There is no charge for early termination. You are responsible for the instrument until it has been returned to any Eckroth Music store.
String Instrument Lease Plan
Unlimited Return Option: You may voluntarily terminate the Agreement at any time without penalty by voluntarily returning the orchestral string instrument and accessories to us at any Eckroth Music store in good repair, ordinary wear and tear excepted, along with payment of any past due payments, fees or other charges due Eckroth Music through the date the orchestral string instrument is returned to us. You have no legal obligation to continue to make the monthly payments. You are responsible for the orchestral string instrument until it has been returned to any Eckroth Music store.
Encore Retail Installment Contract
Purchases made with Encore Retail Installment Contracts are non returnable. You may not terminate the agreement.